Refund & Cancellation Policy

Cancelling on iPhone or iPad

Settings app → tap your name at the top → Subscriptions → Keel Habit → Cancel Subscription. You can also do it from the App Store app: tap your profile picture → Subscriptions.

Cancelling on Android

Google Play Store app → tap your profile picture → Payments & subscriptions → Subscriptions → Keel Habit → Cancel subscription.

What happens when you cancel

You keep Premium until the end of the period you've already paid for. Nothing is switched off early, and your data stays exactly where it is — on your device. After that the app drops back to the free tier: one habit, the craving tools, your Anchor and app-lock, all still free.

The 3-day free trial

The annual plan starts with a 3-day free trial. If you cancel before the trial ends, you are not charged at all. If you don't cancel, the first year bills automatically when the trial ends. Cancel the same way as above — cancelling during the trial keeps your access until the trial's last day.

Who issues refunds

Apple and Google are the merchant of record for every Keel Habit purchase. They take the payment, and they decide refunds under their own policies — we cannot issue a refund directly, and we never see your card details.

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund from your order history at play.google.com/store/account/orderhistory.

We'll back you up

If you ask us for a refund, email [email protected]. We respond within 48 hours and we will support your request with Apple or Google — including confirming to them in writing that we have no objection. We don't argue with people who want their money back.

EU and UK customers

If you're a consumer in the EU or UK, you have a 14-day right of withdrawal for distance contracts, with an important exception for digital content supplied immediately. How that works for Keel, and how to keep the right if you'd rather, is set out in the Terms of Use under "Your right to withdraw".

Grievance Redressal (India)

Grievance Officer: Swapnil Prakash Chaudhari
Designation: Proprietor, Keel Habit
Email: [email protected]
Phone: [OWNER: phone number required]
Postal address: [OWNER: postal address required]

We acknowledge every grievance within 48 hours and resolve it within one month. You can also contact the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.